Dameware - I've implemented it at three different companies, and it's changed them all
Updated July 24, 2015

Dameware - I've implemented it at three different companies, and it's changed them all

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • DRS
  • Dameware Remote
  • Dameware Explorer

Overall Satisfaction with DameWare Remote Support

We use DameWare Remote Support to support PC and server issues for an organization with about 300 employees, 450 workstations and servers at 18 locations. We have 5 technicians that have it installed. It is quite helpful because it allows us to connect directly to the user's console session and see how the user is having the issue directly.
  • Customization, integrate your security settings / requirements.
  • Mass deployment. Deploy through group policy or even through the DRS module.
  • Ease of use, any one can pick it up quickly.
  • Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn.
  • Version control. Different application versions don't jive. When one user upgrades everyone must upgrade.
  • Chat feature, it exists but can be improved.
  • This allows us to stay at our desk more, which means we can eliminate some of the walk-around time.
  • Users can now show us their issue alot easier than previously.
VNC and RDP are free solutions that do not have all the features in DameWare. While you might be able to remotely connect, DameWare Remote Support allows you to transfer files, lock out the screen, see the console session, take screen shots, reboot, etc... Plus it is supported by a company that continuously improves the product.
DameWare Remote Support is great for any help desk that supports users on a local area network that needs to see what their users are doing as they are doing it. It is a real solution for support groups that still use VNC or RDP to help to trouble shoot issues on PCs or servers in their organization.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated