Comprehensive remote support tool
July 27, 2015

Comprehensive remote support tool

Rick Kusumoto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Remote support

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is used across the entire organization for remote support to specific user workstations for troubleshooting. It addresses compatibility issues found when using native Microsoft tools such as rdp, remote assistance, and Symantec Endpoint Manager.
  • Lightweight application
  • No compatibility issues on our network
  • Easy to configure and use
  • None for us, the tool met all of our requirements for what we needed it to do
  • Increased efficiency for helpdesk troubleshooting, which leads to better customer service and satisfaction
  • logmein,symantec endpoint management remote control,rdp,vnc
Easier to use, compatible across a wide range of platforms, lightweight
DameWare Remote Support is great when needing backend support engineer access. Key Question: Does it provide console/local machine login access?

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Centralized management dashboard
Not Rated
Multi-platform remote control