Dameware Remote Support for easy remote sessions!
May 20, 2019
Dameware Remote Support for easy remote sessions!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dameware Remote Support
We currently use the Dameware Remote Support software within the IT department to provide assistance to our users from multiple headquarters locations. The software allows us to troubleshoot and resolve computer issues without having to physically be in front of our end users' computers, which increases our efficiency within the department.
- Provides remote support to multiple OS
- Offers full functionality without needing to be on-site
- The software sometimes gets "stuck" and won't connect to the end user's PC
- Took a while before being compatible with Windows 10 - before it ran sluggish on Windows 10 machines
- Pricey
- Greater efficiency
- Higher end user satisfaction due to fast resolutions
- Decreased wait time for end users
They both provide the same support, though I think Dameware has more features available than TeamViewer does. Between the two, I would recommend Dameware Remote Support for the additional features and better support.