Dameware Remote Support for easy remote sessions!
May 20, 2019

Dameware Remote Support for easy remote sessions!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dameware Remote Support

We currently use the Dameware Remote Support software within the IT department to provide assistance to our users from multiple headquarters locations. The software allows us to troubleshoot and resolve computer issues without having to physically be in front of our end users' computers, which increases our efficiency within the department.
  • Provides remote support to multiple OS
  • Offers full functionality without needing to be on-site
  • The software sometimes gets "stuck" and won't connect to the end user's PC
  • Took a while before being compatible with Windows 10 - before it ran sluggish on Windows 10 machines
  • Pricey
  • Greater efficiency
  • Higher end user satisfaction due to fast resolutions
  • Decreased wait time for end users
They both provide the same support, though I think Dameware has more features available than TeamViewer does. Between the two, I would recommend Dameware Remote Support for the additional features and better support.
This software excels when you are not able to physically be on site to access the end user's PC.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Remote management of servers & workstations
Remote Active Directory® management
Session record
Monitoring and Alerts
Multi-platform remote control