TrustRadius
Dameware Remote Support Review!
https://www.trustradius.com/remote-desktopDameware Remote SupportUnspecified8.590101
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March 22, 2018

Dameware Remote Support Review!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with DameWare Remote Support

Dameware is used by our whole IT department. I can't praise enough this software! It has saved me countless hours of work. Instead of driving to various different offices, I can simply remote into the user's computer, fix their problem and move on to the next one. Great remote software, very easy to use, and user-friendly.
  • Very affordable
  • Great GUI
  • Easy to use
  • It sometimes crashes at startup.
  • Console could have a bit more options.
  • There are times that it can be sluggish.
  • Easily support users & manage servers.
  • Reduces IT staff on site.
  • Reduces time to fix issues.
We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something else and is willing to try other options, have a look at Dameware. The price and features alone will convince you!
Dameware is the best remote software on the market. We have 5 different domains at my company, Dameware has a nice authenticate option which allows you to effortlessly change credentials & domain to access different servers or clients. When asking users for their IP, they simply hover the mouse over the icon and a window pops up with the required information. If your company is currently looking into purchasing a remote software, do yourself a favor and buy Dameware. You won't regret it.

Dameware Remote Support Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
8
Session record
9
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
10