Item: SolarWinds Dameware Remote Support (DRS)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Dameware is used by our whole IT department. I can't praise enough this software! It has saved me countless hours of work. Instead of driving to various different offices, I can simply remote into the user's computer, fix their problem and move on to the next one. Great remote software, very easy to use, and user-friendly.

Pros and Cons

Very affordable
Great GUI
Easy to use

It sometimes crashes at startup.
Console could have a bit more options.
There are times that it can be sluggish.

Return on Investment

Easily support users & manage servers.
Reduces IT staff on site.
Reduces time to fix issues.

Alternatives Considered

Bomgar, TeamViewer and LogMeIn

We have tried countless other solutions (Bomgar, TeamViewer, LogMeIn) and I can safely say nothing comes close to Dameware. It's fast, efficient and has a simple interface. Very easy for users to use and cost less than other solutions. If your company currently uses something else and is willing to try other options, have a look at Dameware. The price and features alone will convince you!

Other Software Used

Remote Desktop Manager, Microsoft Office 365, Veeam Backup & Replication

Likelihood to Recommend

Dameware is the best remote software on the market. We have 5 different domains at my company, Dameware has a nice authenticate option which allows you to effortlessly change credentials & domain to access different servers or clients. When asking users for their IP, they simply hover the mouse over the icon and a window pops up with the required information. If your company is currently looking into purchasing a remote software, do yourself a favor and buy Dameware. You won't regret it.

Dameware Remote Support Review!

Overall Satisfaction with DameWare Remote Support