Item: Dashlane Password Manager
Rating: 9
Author: Leona Dorothy

Overall Satisfaction with Dashlane Password Manager

Use Cases and Deployment Scope

We use Dashlane to manage hundreds of passwords for servers, SaaS services, social media sites, internal websites, and more. Being able to share credentials with others securely is crucial to our operations and to preventing losing access to verified business resources.

Pros and Cons

Pros

Autofills passwords on websites -- most of the time
Provides a solution across devices -- Windows, Android, iOS
Separates business passwords from personal ones in the same account

Cons

Needs an easier way to browse through lots of passwords. Scrolling to find passwords in the middle of the alphabet is hard when you have hundreds. Would love to jump to letters or expand/collapse sections.
Finding passwords is sometimes difficult. Since you can't search across fields (seems it will only search one field at a time), you can't have multiple passwords with the same title, but different user name and search for something like "title username". It doesn't work. This, again, makes it difficult when managing lots of passwords for an organization -- it's probably fine for individual users with personal accounts, but not for a business.
Sometimes Dashlane randomly duplicates entries (no idea why) and you have to try and make sure they really are the same before deleting one (or you might remove a needed password).
Syncing is sometimes slow. I can save a password on desktop, then go to my phone and have to manually sync in each to get it to show up -- don't know what could be done to speed this up.
I miss the desktop app on Windows. It resolved some of the above issues and I didn't have to run a browser window to use it.

Return on Investment

Better security, especially for shared social media account passwords.
Much less time spent tracking passwords down when credentials have changed or determining who all needs to be notified.
Allows us to ensure that no credentials are only accessibly or known by one individual in the organization (except for personal accounts) ensuring we don't lose access to business tools/services.

Usability

I used to use KeePass. It was pretty great, but not as integrated across devices nor did it allow sharing passwords with others. I also had to figure out how to make it available in multiple places since it had no cloud sync.

Products Replaced

Alternatives Considered

KeePass and LastPass for Business

KeePass didn't have cloud sync or password sharing. When we were investigating options, LastPass didn't seem as robust and had security concerns surrounding it.

Key Insights

Do you think Dashlane Password Manager delivers good value for the price?

Yes

Are you happy with Dashlane Password Manager's feature set?

Yes

Did Dashlane Password Manager live up to sales and marketing promises?

Yes

Did implementation of Dashlane Password Manager go as expected?

Yes

Would you buy Dashlane Password Manager again?

Yes

Other Software Used

Slack, Chrome DevTools, Microsoft Teams

Likelihood to Recommend

Definitely appropriate for securely sharing passwords to other people. Well suited to keeping passwords for several accounts all in one place. Good for auto-filling credentials in most places (though it has hiccups, which you realize even more as the number of passwords you manage increases) and is easy to select the proper credentials when it doesn't. It doesn't do well with multiple passwords on subdomains -- they show up for every site on the domain. It's not great if you have credentials that are used across several domains, though you can specify additional websites for a set of credentials now, which helps reduce the need to store duplicates.

Comments

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Good overall password manager and credential sharing tool