Decent product, good value
February 13, 2020

Decent product, good value

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Review Source

Overall Satisfaction with DataMotion SecureMail

We use DataMotion SecureMail for our clients, for HIPAA compliance.
  • It's easy for the end users.
  • I like that we can brand it with our own logo.
  • According to our techs, the support is terrible.
  • It doesn't integrate as well as some others with third-party apps.
  • It's good, in that we've increased our number of customers.
Protected Trust has better integration with third-party apps, however, it's expensive.
According to my tech staff, the service delays are too long.

Do you think DataMotion Secure Email delivers good value for the price?

Yes

Are you happy with DataMotion Secure Email's feature set?

Yes

Did DataMotion Secure Email live up to sales and marketing promises?

Yes

Did implementation of DataMotion Secure Email go as expected?

I wasn't involved with the implementation phase

Would you buy DataMotion Secure Email again?

Yes

I don't use it personally since I don't work with HIPAA-sensative information.
This was a factor since we'd worked with keys, and they were confusing for clients.
I don't think that we'll be doing this.
DataMotion SecureMail is well suited for a dental office where they have to send secure emails to the public.