Datamotion SecureMail Review
November 17, 2020

Datamotion SecureMail Review

Andrew Welker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with DataMotion SecureMail

We are using DataMotion SecureMail to securely send passwords, sensitive files, and sensitive information. It is currently being used across the entire organization. It addresses the issues of allowing a way for not only our employees to send important information to clients, but also vice versa. It has helped eliminate risk of that sensitive information being exposed via e-mail.
  • Efficiently encrypts e-mails for safe sending.
  • Provides a portal to review encrypted e-mails both received and sent.
  • Allows piggyback licensing so our clients can send encrypted e-mails without having their own licenses.
  • The Outlook add-ins are sometimes problematic -- Meaning it has, on a couple instances, caused a blank e-mail to be delivered every minute until the add-in was disabled and removed and then reinstalled.
  • Sometimes downloading the Outlook add-ins from their website it gives network errors and won't download. Have to click resume download about 4-5 times until it actually properly downloads.
  • It doesn't really provide an impact on Return on Investment (or ROI) in terms of money making abilities. It does put the ease of mind knowing that an e-mail will be encrypted just by pushing the send secure button. This surely makes the company look better as it provides secure ways for our clients to transfer over the necessary information, without having to worry it will be seen by the wrong eyes.
We never actually used other companies for secure e-mail, but I tested a few and they were very similar in terms of use. The big difference though is the piggybacking of licenses. That was ultimately the deciding factor and our clients seem to appreciate it.
Responses always seem timely and the support seems to be pretty good. We haven't really had any major issues with the software yet, so I that's the reason I gave only an 8. If something more difficult were to pop up, I'd have a little more to say on the support for the product.

Do you think DataMotion SecureMail delivers good value for the price?

Yes

Are you happy with DataMotion SecureMail's feature set?

Yes

Did DataMotion SecureMail live up to sales and marketing promises?

Yes

Did implementation of DataMotion SecureMail go as expected?

Yes

Would you buy DataMotion SecureMail again?

Yes

There were many times that DataMotion SecureMail has helped send information back and forth with clients quite seamlessly. We provide a "contact us" link that allows clients to send us secure mail, directly to our e-mail addresses. Whenever you make life easier on the client, it ultimately benefits the company.
We currently do not use integrated with anything.
I think DataMotion SecureMail is better suited for small to mid range companies. It provides a nice add-in that allows you to choose to send an e-mail securely. Most of the users in our company aren't too happy with change, but it was quite easy to set up and have them start using it with very little blowback and complaints.