August 30, 2018


Kevin Hutchinson, CISSP | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Datto

On its face, Datto appears to provide the BCP and DR readiness an organization may need for backing up and protecting their systems. When it works, it works great.
  • Ability to snap shot a machine.
  • Rapid, point-in-time recovery protecting against ransomware.
  • Bare metal restores
  • Customer service is horrible.
  • They completely shift support to the MSP so you can't contact their engineers directly.
  • No visibility into problems with the unit for the owner/customer. Again, forcing reliance on an MSP for support issues.
  • Thus far the impact has been negative and the ROI is negative. The product has not been doing all of the things it was advertised to do.
  • Hard to rely on a product that is supposed to synchronize your data offsite but has been failing for two years but it does not tell you where the problems lie.
The customer to whom I am consulting selected Datto for reasons unbeknownst to me. Had I been involved earlier in the decision process, I would likely have recommended Unitrends, Zerto or another solution.
If it worked like it is designed then it would be a great product. The customer with which I am currently engaged was unaware of issues that have existed since 2016 and they were never revealed by the MSP. Luckily for the customer they have not experienced a significant event as it would have had a major impact on their ability to recover.