Hassle Free backup that actually comes with good support!
October 19, 2018

Hassle Free backup that actually comes with good support!

Alex Farling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Datto

My company resells Datto to some of our clients. We rolled it out less than a year ago alongside one of their competitors and have found that Datto consistently outperforms the competition. We get fewer issues on the Datto clients, and the issues are often resolved by support before we even notify them that we missed a backup.
  • Reliable image based backup with cloud replication
  • Entry level BDR does not do encryption at rest... this is really the only complaint I have with Datto, but it's a big one... This should be a "permission to play" feature on EVERY BDR in the industry at this point.
  • We finally found a way to stop being buried by backup tickets... Datto just works, and we get to spend our time working on other things... It's hard to calculate the actual ROI of fewer BDR tickets, but my techs are happy and working with customers instead of back-end BDR noise.
Datto beats Replibit hands down, but the software isn't the biggest differentiator. Support at Datto is FANTASTIC. eFolder hardly provides anything you can call support.
Any MSP customer who has a server needs Datto on it...