Item: Datto Autotask PSA
Rating: 10
Author: Jason Miller

Use Cases and Deployment Scope

I had already been familiar with Datto before they acquired Autotask so I trusted that they would take AutoTask in a good direction. I have been very impressed with this software. As the owner of an MSP, this is essential to have for my clients. It ensures security for their infrastructure. I especially appreciate the high level of customer service for Datto. They are willing to help with the onboarding process and walk you through getting used to how their software works. I highly recommend it.

Pros and Cons

Onboarding.
Customer Service.
Support.

Sales.
Website.
Pricing.

Most Important Features

Pricing.
Security.
Onboarding.

Return on Investment

Overall good ROI.
Got new clients.
Current clients appreciate it.

Alternatives Considered

McAfee Advanced Threat Defense

Both are very good, but Datto has better customer care in my opinion.

Key Insights

Do you think Datto Autotask PSA delivers good value for the price?

Yes

Are you happy with Datto Autotask PSA's feature set?

Yes

Did Datto Autotask PSA live up to sales and marketing promises?

Yes

Did implementation of Datto Autotask PSA go as expected?

Yes

Would you buy Datto Autotask PSA again?

Yes

Likelihood to Recommend

I would definitely recommend this product to other MSPs. I think it gives security and integrity to what we do. We need our clients to always feel like we have their backs and that their computer systems are secure and protected.

Datto is Great for MSPs

Overall Satisfaction with Datto Autotask PSA