Datto is Great for MSPs
March 24, 2022

Datto is Great for MSPs

Jason Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Datto Autotask PSA

I had already been familiar with Datto before they acquired Autotask so I trusted that they would take AutoTask in a good direction. I have been very impressed with this software. As the owner of an MSP, this is essential to have for my clients. It ensures security for their infrastructure. I especially appreciate the high level of customer service for Datto. They are willing to help with the onboarding process and walk you through getting used to how their software works. I highly recommend it.
  • Onboarding.
  • Customer Service.
  • Support.
  • Sales.
  • Website.
  • Pricing.
  • Pricing.
  • Security.
  • Onboarding.
  • Overall good ROI.
  • Got new clients.
  • Current clients appreciate it.
Both are very good, but Datto has better customer care in my opinion.

Do you think Datto Autotask PSA delivers good value for the price?

Yes

Are you happy with Datto Autotask PSA's feature set?

Yes

Did Datto Autotask PSA live up to sales and marketing promises?

Yes

Did implementation of Datto Autotask PSA go as expected?

Yes

Would you buy Datto Autotask PSA again?

Yes

I would definitely recommend this product to other MSPs. I think it gives security and integrity to what we do. We need our clients to always feel like we have their backs and that their computer systems are secure and protected.

Autotask PSA Feature Ratings

Organize and prioritize service tickets
9
Expert directory
9
Service restoration
9
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
Configuration mangement
8
Asset management dashboard
9
Policy and contract enforcement
9
Change requests repository
9
Change calendar
9
Service-level management
9