Overall Satisfaction with DemandTools
We use DemandTools within our SFDC team as well as by operations people in both Marketing Ops and Sales Ops roles. It's a powerful tool that also has modules for a Marketing Ops person called People Import as well as more advanced features for a sys admin. I've been using the tool for the past 5 years and it is by far the best data load tool out there that I've used. We've used it to automate nightly back up files at my previous company as well as doing mass updates with out having to constantly change file types and edits within the file. We currently use DemandTools to mass update data when we make enhancements. Sales ops uses it to make quarterly changes to users and account and opportunity owners. Marketing ops uses it to handle deduping data. In my previous company we also used the Dupeblocker module in conjunction with DemandTools to combat bad data.
- DemandTools is excellent in easily mapping data when doing Mass updates.
- The UI is very easy to use for any function.
- The dedupe tools are powerful. The Find Report ID's function is so powerful.
- The back and recovery files are easy to use.
- The automation and scheduling is an area that can be greatly improved. Currently you have to use a Windows task scheduler. If there was a built in scheduler that can run on IOS or Windows that would be great.
- Ability to run on IOS. It's is a huge annoyance to have to install a VMware Fusion to run DemandTools. There have been times I've resorted to using Lexiloader just to avoid having to launch Fusion.
- It has made our sys admins more efficient when doing mass updates to fix issues.
- It has enabled sales ops to be more efficient and effective in supporting the sales teams.
At one point we used Ringlead for dedupe and back then it didn't even compare. You received a report and there was no UI you could do the deduping in. That probably has changed now but I've yet to hear or see anything that would lead me to change. I've also used the free tools such as Dataloader, Jitterbit and Lexiloader for Mac. We've also explored the excel connector, Workbench, Informatica. They all were either not enough or too much to do the things we needed.