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Deputy: Workmanlike and utilitarian, but solid and reliable
November 11, 2021

Deputy: Workmanlike and utilitarian, but solid and reliable

Matt McKillop | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy across two entire organisations.

It's used primarily for workforce tracking for payroll and invoicing purposes. Each staff member and subcontractor has a sign-on to the portal, receiving notification of shifts booked: the staff are then able to sign into and out of shifts, which allows us to use this data for payroll/matching of subcontractor invoicing and various other reporting requirements.
  • Staff management
  • Publication of toolbox talks
  • Industrial award interpretation
  • Deputy are sometimes rolling out poorly tested updates (a recent integration update broke links between Deputy and Xero)
  • Support is responsive, but poorly educated in their own systems
  • Go-tracking for shift sign on/off is poor and opaque
  • Improved ease of publishing shifts out to staff (no more hours spent sending emails or texts)
  • Reduction in chasing staff for shift on-site/off-site times
  • Support have assisted with some instances where payroll was impossible due to glitches

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

No

Would you buy Deputy again?

Yes

There are real difficulties in system usage, but I expect that for us these are largely down to the integration between Deputy and Xero.

One major app-based flaw is the inability for operations managers to be able to identify staff working business-wide, rather than location-specific. This limitation unfortunately seems to be baked into the app on Android.
There are serious issues with the integration between Deputy and Xero (largely the fault appears to lay on Xerox's end)
I personally wouldn't suggest using Deputy for award interpretation, as the conditions matrices were built a long time ago and are not kept up to date with the changing Fair Work/ombudsman changes. Instead, manual examination of timesheets and coding is the best method.

Frustrating that you can't set certain areas or locations to default to a specific pay rate.

Using Deputy

140 - Security officers
4 - 2 Operations Managers and 2 administrators
  • Shift publication (staff notification)
  • Payroll (timesheets)
  • Publication of safety information
  • Export of timesheets data for submission with invoices
  • GPS log
  • Safety information dispatch with read receipt
  • Continuation if existing service, simply scaled up
We've built our business around this system