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Deputy and ADP Don't Mix
December 01, 2021

Deputy and ADP Don't Mix

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use it for scheduling time and attendance.
  • CS is quick to answer
  • Mostly user friendly
  • Nice Kiosk interface
  • Deputy does not properly integrate with ADP
  • PTO accruals do not transfer over to ADP
  • Running an export for payroll does not work, be prepared to do payroll manually on a spreadsheet.
  • It has created headaches throughout the organization. It's a huge expense, no ROI whatsoever.
Scheduling is way better on Deputy than ADP.

Do you think Deputy delivers good value for the price?

No

Are you happy with Deputy's feature set?

No

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

No

Would you buy Deputy again?

No

[I beleive] people just learned to live with the limitations but [I have found Deputy] has become too much of a pain.[In my experience] customer support was always quick to respond, but [to my mind] when you're working on payroll and need a fix immediately [Deputy] escalates the problem. [I have found that] sometimes you won't hear back [from Deputy] for a week with still no solution!
I was told ADP and Deputy integrate seamlessly. That couldn't be farther from the truth [from what I've found]. [Deputy and ADP] don't talk to each other and any attempted integration messes [with everything] you already had set up in Deputy [as far as I'm concerned].
[To my mind] it just doesn't pay to use [Deputy] with ADP. ADP promotes Deputy on their marketplace but the two do not talk to each other [from what I've discovered]. [I have found the following problems thus far:] PTO requests and accruals need to be done manually; payroll needs to be done manually because the old export was discontinued. [In my experience] overtime is always messed up because Deputy can't figure out how to run a Sunday through Saturday week with a night shift crossing midnight.