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Nothing to wow you.
December 06, 2021

Nothing to wow you.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

Used for scheduling and time cards for employees. Schedules are posted weekly, pay periods end on the 15th and EOM. Each crew member can work various jobs at multiple locations. I need to see what hours the employee is working across all locations. Need it easy for employees to put in requested time off, see their schedule and break times, and log in and out at the location. Deputy is OK for most of this but is weak/fails on various tasks.
  • Alerts when late for shift.
  • Timecard reporting download.
  • Time clock login/logout location fairly accurate.
  • Minor Irritant:
  • Need a better widget for Calendar on Unavailability> Add new.
  • On the All day, When you set the From date, the To date resets to the day before the 'From' – and you get the warning "End date is in the past". Makes no sense. It should reset 'To' to the NEXT day.
  • Also, Setting the Time – cannot see the scroll bar; hard to move the time down to where I want it.
  • Functionality extended:
  • Schedule – date header What’s happening today. Needs to be visible to ALL Users, so when each user looks at their schedule, they can see the notes I entered about the day. Otherwise, why bother having the comment section?
  • Would be very nice to have!: Publishing Schedule – Notify staff Need a Notify and Confirm VIEWED. Need to know that employees saw the schedule, but they do NOT get the option to Accept or Reject the shift.
  • ****** #1 NEED: On App – once an employee is logged in, can no longer see their schedule. Need to be able to see what they are scheduled for, so managers and employees know when they are supposed to have their break, and when they are supposed to end their shift.
  • Irritant: Setting Payroll periods. It does not understand 2 times a month. Can not set the 15th and last day of the month. Always have to adjust when working with a time period for payroll.
  • Reduces time/calls/recordkeeping for Employee time-off requests. Puts it all in one location when creating the schedules.
  • Great for reviewing and validating timecards.
  • Weak on on-the-job scheduling information. I have to manually create a spreadsheet to print out to know when breaks and end of shifts occur. Wastes a lot of time.
Don't remember, did the evaluations 2 years ago.

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

No

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

See previous gripes. Also, many of my employees have problems logging in and out for shifts.
I had no idea if employees had seen their new schedule. If I wanted to know, I would have to use the setting where they could deny/reject a shift. -- Not acceptable.
Pretty good for Payroll/ Time tracking and adjustments to past shifts good. Downloading information is good. Scheduling - picks up Unavailability pretty well. Layout when trying to set up a schedule and breaks is so-so. Keeps switching what line each employee is on, constantly fighting it. On the job - OK for employee interface - Logon/Logoff. Terrible for trying to get info during shift. As soon as a person logs in, can no longer see their shift - when they logged in when their break and end shift time is. Also can not see all locations at once on the mobile app. Have never used the Tasks/Checklists. Seems like a pain and I Don't want employees pulling out their phones during work. Fairly versatile for many different types of businesses. Slightly better than the competition. Pricing good.