A lot of Desire unfulfilled with Desire2Learn
February 12, 2014

A lot of Desire unfulfilled with Desire2Learn

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Desire2Learn

Desire2Learn was used across the whole organization as the Learning Management System. It served as the platform for faculty to create online resource for academic courses, grade assignments, communicate and collaborate with students. Students used this platform to access digital course content and view grades.
  • Grade Book function and features were adequate for faculty and students
  • The ability to give special extended time and deadline for quiz and assignments for students with disabilities was easy.
  • Notification messages were easy to configure
  • The GUI interface needs to be completely redesigned so that both faculty and students can navigate with fewer clicks
  • Needs more extensive SCORM tracking data anaytics
  • Administration for roles and permissions is very complex and needs to be simplified
  • Faculty training on D2L had to be very intensive
  • The system is not intuitive for a new LMS user or a user that has used other LMS like Blackboard or Moodle
  • Students found the interface very confusing, specially when they have drilled into a specific content folder and have to figure out how to get to the root page view
We did not select D2L. In fact pilot studies at our campus showed that faculty preferred Moodle by a wide margin. We were forced to select Desire2Learn by University System of Georgia. Their evaluation and final decision to select Desire2Learn was highly flawed.
D2L is a product that is suited more at the K-12 environment. It is not a product for higher education or Adult Learning.

Using Desire2Learn

10000 - Students, faculty, Instructional designers, LMS adminitrators, enterprise IT and administrators
3 - 
  • Instructional Designers
  • LMS administrators
  • Learning Management System for Students
  • Professional development courses for faculty
  • Surveys
  1. Product is immature
  2. Product code and build out is inconsistent across the platform. It appears that the product us a mashup of code made by several developers working independently.
  3. Cost of product is high
  4. Product vision, roadmap and new features appear to be developed in isolation and not in an organic process
  5. Features and functions for improved learning appear to be far behind mature LMS products like Moodle and ItsLearning

Evaluating Desire2Learn and Competitors

Yes - WebCT was replaced since Blackboard was not going to support this product.
  • Product Usability
From my understanding the single most important factor for the University System of Georgia to choose Desire2Learn was the ability to use multi-tenancy on a single server. In other words, several schools could have its own slice of installed instance.
  • Involve more technical people
  • Have a longer evaluation period
  • Have a more meaningful evaluation and criteria rubric
  • Talk to other established innovative Higher Ed schools who use LMS in effective and innovation ways
  • Consider true cost of ownership

Desire2Learn Implementation

No. It was all done at the central office
  • Vendor implemented
  • Professional services company
Implemented by central resources at University System of Georgia
  • Course conversion from WebCT/Vista
  • No user data could be brought in from old courses
  • Addressing new and deficient features/functions

Desire2Learn Support

The primary admin was the inteface for support. So I am not sure what that experience was
Kept well informed
Escalation required
Yes - The solution given was that the bug would be resolved in future release

Using Desire2Learn

The user interface and navigation is extremely laborious inefficient and confusing for both students and faculty
Do not like to use
Unnecessarily complex
Difficult to use
Not well integrated
Slow to learn
Lots to learn
  • Gradebook
  • Adding media
  • Drag and drop content in folders
  • Customizing nav bars
  • Customizing course skin
  • Setting up weighted grade categories
  • Lot of clicks to navigate
Yes - Mobile interface works adequately without the need to download a dedicated app.