Excellent Value, Features and Potential for new business processes
Updated March 01, 2021

Excellent Value, Features and Potential for new business processes

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

A customer of mine approached me with two major complications they were having: an inability to link calls and calling activity to their CRM, and a lack of mobility for their staff, especially with the work-at-home that was required during 2020.
  • Workforce Mobility
  • Integrations - Easy to setup and use
  • Feature Rich
  • Competitive Pricing
  • Analytics - Numerous tools and options
  • Scale - near infinite users and volume
  • API - excellent API set
  • Analytics
  • Integrations - for non-supported CRM tools
  • Headset integrations
  • Increased Mobility
  • Increased Integrations
  • Allows for business growth without limitations of telecom products
Self-onboarding and support is top notch and easy, their Voice Intelligence is amazing.

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Dialpad's self-onboarding process and Help documentation is top notch. End users are able to get support when they need it, reducing the need for IT support staff to be knowledge centers. This is especially important for small companies.