This Is A Game Changer
November 02, 2021
This Is A Game Changer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Talk
One issue we faced during the COVID-19 pandemic was the lack
of available workers to meet our needs. The limited workforce caused us to
think outside the box and search for staff members outside our state. Dialpad
became integral in how we conducted business because we were able to find the
right team members from other states that performed administrative
duties remotely, specifically answering our phones.
of available workers to meet our needs. The limited workforce caused us to
think outside the box and search for staff members outside our state. Dialpad
became integral in how we conducted business because we were able to find the
right team members from other states that performed administrative
duties remotely, specifically answering our phones.
- real-time, knowledgeable Customer service
- advanced technology
- there is delay in talking...we find ourselves talking over our patients because of the delay
- the ability to forward voice messages on the phone app
- streamline the dashboard
- get better sms product. We still have to use a sms software to send out mass messages to patients
- transferability of calls to team members
- ability for our team member to answer phones remotely
- basic office phone features not compromised only enhanced
- able to customize all my office messages
- great price point
- So far a positive ROI
- 50% less missed calls. With the old copper line phones, we had no idea what calls were missed
- 40% increased patient satisfaction. When we miss a call. We have the opportunity to call them back immediately
- Negative: I have to use another sms platform
Lack of customer service, pushy sales team, higher price for less
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes