This Is A Game Changer
November 02, 2021

This Is A Game Changer

Charlotte Harris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

One issue we faced during the COVID-19 pandemic was the lack
of available workers to meet our needs. The limited workforce caused us to
think outside the box and search for staff members outside our state. Dialpad
became integral in how we conducted business because we were able to find the
right team members from other states that performed administrative
duties remotely, specifically answering our phones.
  • real-time, knowledgeable Customer service
  • advanced technology
  • there is delay in talking...we find ourselves talking over our patients because of the delay
  • the ability to forward voice messages on the phone app
  • streamline the dashboard
  • get better sms product. We still have to use a sms software to send out mass messages to patients
  • transferability of calls to team members
  • ability for our team member to answer phones remotely
  • basic office phone features not compromised only enhanced
  • able to customize all my office messages
  • great price point
  • So far a positive ROI
  • 50% less missed calls. With the old copper line phones, we had no idea what calls were missed
  • 40% increased patient satisfaction. When we miss a call. We have the opportunity to call them back immediately
  • Negative: I have to use another sms platform
Lack of customer service, pushy sales team, higher price for less

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

Dialpad works well for remote team members. You can still sound professional when answering the phone from home. A hindrance for us sometimes is that our staff in other states can not give patients directions to our office. Team members that are in our office still have to back up our remote workers for this reason.