Affordable platform with the right amount of bells and whistles
November 02, 2021

Affordable platform with the right amount of bells and whistles

Paul Wheeler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dialpad Talk

We use dialpad to talk within the team and to talk with clients and customers outside of the orginization. We use the call feature, SMS and video options that are available through the platform.
  • I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
  • The customer service is top notch. Super helpful anytime I have asked something.
  • I also enjoy that I was able to set the system up and brand it to my company.
  • Add SMS data - who sent one, was one received...
  • SMS
  • Cross platform usage
  • The cost for Dialpad [Talk] is right where it needs to be.

Do you think Dialpad Talk delivers good value for the price?

Yes

Are you happy with Dialpad Talk's feature set?

Yes

Did Dialpad Talk live up to sales and marketing promises?

Yes

Did implementation of Dialpad Talk go as expected?

Yes

Would you buy Dialpad Talk again?

Yes

We use Dialpad [Talk] on our PC's and also linked it to our cell phones. The ease of use across multiple platforms has been a plus. I also enjoy being able to add a current call into video chat if needed. I would like to be able to send SMS messages while on a call with someone though. That option is not available from the call screen when on the line with someone.