"The Fastest Way to Get a Signature"
Updated September 30, 2015

"The Fastest Way to Get a Signature"

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Enterprise

Overall Satisfaction with DocuSign

  • I feel that DocuSign truly is "the fastest way to get a signature". You can send documents out for signature from your desktop computer, laptop, tablet or mobile phone within seconds.
  • DocuSign is a great tracking tool for companies. It is particularly helpful to my company because it alleviates the need to print and scan documents onto a drive somewhere. It tracks every move that's made from initiation of the document, to each signature placed onto the paperwork and all the way up to completion or rejection by the recipient(s).
  • I have had a few questions regarding general use of the product since we purchased the program about a year ago. Reaching out to DocuSign's customer service team has proved to be a positive and effective experience. I found it very helpful that they will actually utilize a GoTo Meeting to assist you with any issue, even if it's something very simple that you are having trouble with.
  • Overall, I feel that DocuSign is a great product. I do, however, feel that it could be a little more user-friendly. Once you get the hang of it, it's not too difficult from the sender's perspective (my company). However, for some recipients that are not as familiar with internet technology, it can sometimes be a challenge to explain the step-by-step.
  • I would like to be able to somehow pull information from each individual document that is sent out to generate a report. My team has brought up the desire to have this capability and I feel that this is something that DocuSign could look into.
  • As a management company in the environmental industry, DocuSign has helped us to save money since we've purchased the program. There is less missing/misplaced paperwork because it is all recorded and saved for review at any time.
Although I have had a positive experience thus far with DocuSign and would definitely recommend it to a colleague, I would still encourage that they research competing companies in the electronic signature industry. Having been a user of the product for about a year now, I would caution them to ensure that all of their needs are met before purchasing the product. It is important to think not only of your company's needs, but also to think of your client/vendor needs as they will be involved also.

Using DocuSign

We are actually in the process of renewing the product this month.

DocuSign Reliability