DocuSign Review
April 02, 2021

DocuSign Review

Haley Wall | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

My organization was previously using DocuSign to send Offer Letters to Applicants. It was also used to send other HR documents that we needed signatures on.
  • The ability to get a quick response from applicants was a major pro of DocuSign.
  • The fact that the document that you receive back is a Legal Document was also a major plus.
  • I really like the Cloud Archive feature, where you can access old documents.
  • I would prefer is the documents were in ADOBE Format.
  • My applicants were sometimes unfamiliar with DocuSign so they did not know how to use.
  • DocuSign documents would at times go to applicants spam boxes, which was very frustrating.
  • Fast turnaround was an important feature.
  • DocuSign help to expedite offer letters, for faster turnaround time.
  • DocuSign was a good return on investment. I feel we got what we paid for.
We switched from DocuSign to Adobe Sign after two years of DocuSign use. Other branches of our business still use and prefer DocuSign.

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of DocuSign go as expected?

I wasn't involved with the implementation phase

Would you buy DocuSign again?

No

DocuSign was well suit[ed] for offer letters. Candidates know its coming and look out for it. There were times where the DocuSign would go to the spam folder of emails, and candidates had to work to get it out of that folder before they could open to sign.