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Most seamless eSignature platform on the market
April 16, 2021

Most seamless eSignature platform on the market

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

DocuSign for Enterprise

Overall Satisfaction with DocuSign

We work with several customers and vendors in legal, sales, and IT whose primary platform of distributing contracts and agreements is DocuSign. As such, DocuSign is simply being used by a handful of individuals all throughout the organization. It gives the org a really seamless way to execute contracts in a swift, painless, and--most importantly--secure way.
  • Simple, clean, clear user interface.
  • Easy to follow instructions.
  • Contracts and agreements can be executed in 5 actions or less.
  • Genuinely, DocuSign performs so well that I have trouble thinking of areas where it could improve. The only thing I can think of is maybe more affordable enterprise licensing. As good products grow their customer base and popularity, they tend to get more expensive.
  • Ease of use!
  • Users being sent contracts don't need to register an account.
  • Low barrier of entry and use.
  • Completing agreements swiftly, closing deals in a swifter manner.
  • Enables us to begin customer relationships more quickly.
  • No troubleshooting required because of no downtime; I've never spoken with DocuSign support.
Adobe Sign has closed the gap between it and DocuSign in recent years. I still think DocuSign outclasses Adobe's offering in ease of use, and it makes less sense to go with Adobe Sign unless you are already steeped in the Adobe Creative Cloud ecosystem (e.g., Adobe Acrobat, Photoshop, Lightroom). However, Adobe Sign is a fine alternative if you already own other Adobe products, because you can get Adobe Sign at a steeper discount.

Side by side, I still give DocuSign the slight edge over Adobe Sign.

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

Executing contracts and agreements is where DocuSign shines, and that is where I would recommend it be primarily used. These can be contracts or SOWs with customers, clients, legal entities, or vendors, which is who we have used DocuSign with the most.

It doesn't seem to be as suited for internal use, such as HR acknowledgement forms or acceptable use policies. I think if you have platforms that integrate with your HR software, you should use those instead.