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Plate IQ

Plate IQ

Overview

What is Plate IQ?

Plate IQ is an automated accounts payable platform.

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Recent Reviews
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Reviewer Pros & Cons

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Pricing

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What is Plate IQ?

Plate IQ is an automated accounts payable platform.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Plate IQ?

Plate IQ provides an automated AP software which replaces manual data entry by digitizing invoices down to the line item, and automatically assigns them to the proper GL codes, and syncing the information into an accounting software.

Plate IQ also offers one-click bill pay, advanced approval workflows, expense management, and cloud-based data storage.

Plate IQ Video

Plate IQ Competitors

Plate IQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Plate IQ is an automated accounts payable platform.

BILL and Sage Intacct are common alternatives for Plate IQ.

Reviewers rate Electronic Funds Transfer highest, with a score of 6.1.

The most common users of Plate IQ are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(3)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Keith Perry | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our backend system is called Jonas. It is archaic.
I have fully replaced all AP functionality with PiQ as the new system of record.
I simply do a monthly journal from PiQ of Invoices and payments from PiQ to Jonas (1/2 hour typically).
PiQ does the following for us (that we didn't have):
Outsourced payment execution.
Vendor document DMS.
Future payment scheduling.
Approval audit trails, and approval rules enforcement.
Product pricing by SKU history.
  • Payments; ACH, VCard and check. Domestic only however
  • SKU tracking (the AI part that works reasonably well)
  • Invoice Processing Automation (Think Bill.com on steroids)
  • Non-invoice document management still lacking.
  • Merging multiple pages into one invoice is an art (and often not possible). Requires very significant manual intervention.
  • Does not have 1099 tracking (in theory my ERP does this....but I keep my vendors in PiQ.
It is well targeted at restaurants and similar service organizations with complex COGS. It dovetails well with complementary systems like FinTech payments. It wasn't designed by accountants, so there is a bit of roughness. Reporting is very limited: would like to see some SQL / build your own report functionality. Lookups are reasonably robust (filter for amount, time, vendor, etc). It is occasionally unstable but recovers gracefully. From our use case, it would be preferable to have the user approving the invoice ALSO have the ability to attach documents. This is left to the payment approver, who in our case is the "check signer".
  • Tracking spend by vendor and account.
  • Tracking sku costs (including imported from external systems)
  • Executing payments.
Accounts Payable (3)
66.66666666666667%
6.7
Automated Accounts Payable Processes
90%
9.0
Vendor Management
80%
8.0
Tax Form Preparation
30%
3.0
Payment Management (7)
80%
8.0
Customizable Approval Policies
90%
9.0
Financial Document Management
10%
1.0
Payment Status Tracking
80%
8.0
Payment Audit Trail
100%
10.0
Duplicate Bill Detection
90%
9.0
Advanced OCR
100%
10.0
Electronic Funds Transfer
90%
9.0
  • This is worth about 1 person-year of book-keeping. It permits us to do things we were not doing.
  • It provides for functional transferability; in our prior system a vacation meant vendors didn't get paid.
  • It is pretty easy for line managers to use. This increases institutional visibility.
  • The Spend function (virtual credit cards) also saves time....that we didn't have. Perhaps 2-3 person-weeks per year.
PiQ costs $250K less than netsuite (at a minimum). Unless you have/need netsuite, no comparison.
Bill.com isn't targeted, and doesn't give the functionality that PiQ has for analytics by SKU.
Expensify is the closest in ease of use. They are not competitive; just very similar.
They have a dedicated support person for each customer who actually knows the product.
Turnaround is usually within an hour or faster.
No: The basic support has been more than adequate.
Yes
Yes. I totally forget what the issue was. It got resolved that quickly.
A feature marks any invoice from a given vendor as "paid".
This did not work for one vendor. It was a "ghost" error (the DB flagged it as paid, so issue was some sort of corruption in the data).
Engineering fixed it within a week.
Score 1 out of 10
Vetted Review
Verified User
We use Plate IQ to automate the coding for all of our invoices for 5 restaurant locations. This technology was helpful in reducing the amount of time our operations leaders had to spend coding invoices on a weekly basis. Overall, I would guess our GM's and Chef's would save 1 hour per week by using Plate IQ.
  • Coding and processing invoices.
  • Identifying price increases and alerting us about them.
  • Bill pay
  • Provide better analytics in terms of cost increases per item.
  • Provide the ability to create recipes and forward price increases to those recipes for accurate food cost projections.
  • Free Bill Pay
In my opinion, this software is not well suited for anyone looking to cancel their subscription. After 11 months of using the software, we provided notice to Plate IQ that we were moving on. Since it was only two weeks before our "Automatic Contract Renewal", Plate IQ indicated that we are contractually obligate to pay for ANOTHER ENTIRE YEAR OF SERVICE. So, here we are paying for Plate IQ for another year and REGRETTING OUR DECISION TO HAVE EVER GONE INTO BUSINESS WITH A COMPANY LIKE THIS! The software is well suited to take the administrative tasks of coding invoices of the GM's and Chef's plates, as well as accounting staff.
Accounts Payable (3)
10%
1.0
Automated Accounts Payable Processes
10%
1.0
Vendor Management
10%
1.0
Tax Form Preparation
10%
1.0
Payment Management (7)
10%
1.0
Customizable Approval Policies
10%
1.0
Financial Document Management
10%
1.0
Payment Status Tracking
10%
1.0
Payment Audit Trail
10%
1.0
Duplicate Bill Detection
10%
1.0
Advanced OCR
10%
1.0
Electronic Funds Transfer
10%
1.0
  • In my opinion, it has had zero impact on ROI now that we are paying for an additional year.
  • Another negative is that we've spent a lot of time discussing this issue with Plate IQ, to no avail. They feel it's appropriate to charge a company for an entire year of service even though said company emailed to cancel prior to the end of the first year of service.
  • We also wasted a lot of time onboarding this company only to find out that the software left a lot to be desired.
  • BILL
We like the automated coding that Plate IQ provides vs. bill.com. It also helped that all of our locations could be viewed on the same dashboard. When you have five separate business all being managed by the same team, it's important to have dashboard functionality across all locations so you don't have to login and out for each business.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Plate IQ to receive, approve, and pay all invoices. Before Plate IQ, we had Physical invoices delivered in person or by mail, and the process was much more time-consuming and error-prone.
  • OCR
  • Workflow
  • Support
  • EDI options could increase.
  • BIll pay module could be improved.
  • Some support issues could be addressed sooner.
Plate IQ has been a perfect addition to our company. We had invoices with grease, creases, folds, shaded characters, etc, coming into our office all the time. The ability to scan, or even better, have invoices come through EDI, has completely changed the way we are able to handle invoicing.
  • OCR
  • Approvals
  • Billpay
  • We were able to thin staff and keep the same performance.
  • Accounts payable takes much less time than it used to.
  • I would say the overall ROI was almost immediate for us as we were able to thin staff and do the same amount of work.
We used DocuWare first; great experience; however, it was not made specifically for restaurant clients like Plate IQ is. Plate IQ does a much better job of recognizing common items, and they've continued to add a function that is important for restaurant owners. Restaurant 365, we felt, was trying to be a complete package of accounting/AP/AR/inventory. After looking at each piece, we didn't feel that each of them was as strong as the other.
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