Domo - A useful tool that sometimes works correctly
April 27, 2021

Domo - A useful tool that sometimes works correctly

Evan Kent | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Domo

We use Domo to track automatic assigning of emails and tickets for our technicians to work with. The system lets me look up the time and what the ticket was that was assigned to each of my technicians so I can track if they are properly assigning the tickets to work.
  • Track assigned tickets
  • Shows ticket details for what was assigned
  • Logs when the ticket was sent to the user via our dialer system
  • Often hard to run reports with
  • Sometimes tickets will not show up in the system at all
  • It has helped track down answer times on emails to improve customer service
  • It also has missed tickets completely leading to break downs in reporting

Do you think Domo delivers good value for the price?


Are you happy with Domo's feature set?


Did Domo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Domo go as expected?

I wasn't involved with the implementation phase

Would you buy Domo again?


When it works, it works well and easily. When it doesn't it can be very frustrating.
I've never had to reach out to support.
We use it for tracking the automatic assignment of tickets via our dialer system. Besides this I am not sure what else it would be useful for. The reporting on the software is usually helpful for determining answer time on an emailed request, but sometimes will be missing tickets when it is most important.

Domo Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Report sharing and collaboration
Publish to PDF
Report Delivery Scheduling
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Responsive Design for Web Access
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated