Drift - easy, efficient and highly recommended!
February 07, 2025

Drift - easy, efficient and highly recommended!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Email
  • Drift Automation
  • Drift Prospector

Overall Satisfaction with Drift

We use it to mainly connect with potential customers to our product/ solutions. The easiest way for prospects to connect with us would be via our website, which would give them a pop up to talk to one of agents via Drift. Some people prefer calls, but most people prefer texts and Drift is exactly the key tool that gets it done for the majority. It shows us if they're online , or on what page of the website they're in o we know what they could be looking into.

Pros

  • Information Capture
  • Online connectivity
  • Show us what webpage the prospect is on

Cons

  • There is connection loss at times, and the chat just disappears
  • Faster update of the online/offline indicator
  • Increase customers
  • Eliminates the need for call
  • Ease of use for end users
It is very easy to use and it is an effective tool if used correctly. The only thing we need is to understand what the other person is trying to talk to us about. Prospecting and deeper understanding of the requirements or problems can be easily done and it can save reply templates so you don't have to type the same thing over and over.

Do you think Salesloft delivers good value for the price?

Yes

Are you happy with Salesloft's feature set?

Yes

Did Salesloft live up to sales and marketing promises?

Yes

Did implementation of Salesloft go as expected?

Yes

Would you buy Salesloft again?

Yes

It is well suited for situations where people are more comfortable to text or chat about their needs or requirements. It eliminates the awkward interaction on call which some people just cannot handle. For businesses where people often browse the website - like real estate, schools/ education etc. Drift can be a key tool to help get potential customers.

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