Druva inSync review
Updated June 08, 2020

Druva inSync review

Elvin Thomas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Druva inSync

It is being used by the staff in our main support offices as well as on manager's computers across the organizations to back up hard drives.
  • Restore files when a hard drive has been wiped or a computer has been stolen.
  • Backups files regularly.
  • Makes it easier to move files from one computer to another.
  • Navigation to a particular date or particular files can be difficult at times.
  • Make sure files are recoverable in an emergency.
Druva provides alerts if a system is misconfigured, non-compliant, etc. If we have a user who Outlook or another application is misconfigured, IT and the user are alerted.
Currently, we do not user Druva to assist us with centralized data governance.
It was pretty simple and straightforward.

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  • Good point: Makes it easy to transfer user files from one computer to another.
  • Not so good point: the navigation to get to a certain date or certain files could be better.

COVID-19 Changes

Druva inSync continues to serve as our backup tool for many of our laptops even as users work on them remotely. This gives IT and our end users assurance that no data will be lost if anything should have remotely to cause damage or loss of their hard drives.
  • Provides ransomware protection for all endpoints that we have Druva inSync installed on
  • Automated monitoring for unusual data activity triggers immediate notifications in the event of a ransomware attack on one or more machines
  • Restore all, or individual, uninfected files, to return machines and servers to any point in time prior to the ransomware attack
As of now, we have not needed to use Druva inSync for employee turnover challenges during COVID-19. However, if we did, we would most likely have a case where we would need to pull data from a backup after wiping a machine. If so, we would have no issue as we mark Druva accounts as Preserved at least for a year after a person leaves the organization.

Using Druva inSync

200 - Managers, Department Leads, Finance, IT, HR, and a few other persons
5 - IT Team members based in different regions.
  • Backing up data from laptop hard drives
  • Pulling data from a backup in case of damage and/or loss of a computer hard drive
  • Protection against ransomware
  • Backup tool that can backup files from desktop versions of online applications
  • Needing to go to a particular dated backup to find specific information that was permanently deleted previously
  • O365 backup
  • Continue to use with GDPR compliance
Ease of use, effectiveness of tool, price, and flexibility/options with using the tool

Evaluating Druva inSync and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Druva inSync was the right solution for a variety of reasons including the features that it offers, its ease of use, and its price. Druva inSync is a quality backup tool with many useful features and options.
I think we would keep it pretty close to the same.

Druva inSync Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Yes.
We had a case where a user's Druva tool kept giving an error even after un-installing and re-installing the client. The support person checked in multiple times to work to set a time to resolve the issue as soon as possible, and he was able to resolve the issue on the first try after setting up and conducting a remote session with the user.
Great and timely customer service and support.

Using Druva inSync

Like to use
Relatively simple
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Checking backups
  • Deploying user keys
  • Running backups
  • Determining path to an exact folder or file when checking backups
It's user friendly overall, and myself and my team user it often with little to no issues.