One-time solutions for Better Backup Solutions
October 07, 2020

One-time solutions for Better Backup Solutions

Laxman Naik | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Druva inSync

We have used Druva inSync for more than 8 years. Earlier it was configured in-house server then we moved to cloud platform. Initially, inSync was used for one location, then we implemented across the whole organization in all locations because of instant support from Druva.

It resolves our routine backup and restoration issues when system crashes and retrieves the old data from cloud backup. Low bandwidth usage and low system memory usage while running backup in client side is an advantage for user performance part.

Pros

  • Low system disk and memory used while running backup.
  • Quick support.
  • Restoration process is very simple.
  • Updates and no break-down issues.

Cons

  • GUI for file restoration.
  • Restoring files in office dedicated local server (with restriction).
  • In current scenario price would have not increased.
In the last 8 years we have not evaluated any other backup solutions since we have been well satisfied with current inSync backup system.
Implementation process is user friendly and configured as per our requirements. There is no need of special talent for client installation since it is a very simple process.

Do you think Druva Security Cloud delivers good value for the price?

Yes

Are you happy with Druva Security Cloud's feature set?

Yes

Did Druva Security Cloud live up to sales and marketing promises?

Yes

Did implementation of Druva Security Cloud go as expected?

Yes

Would you buy Druva Security Cloud again?

Yes

inSync version updates process is very simple, we can directly push the updates from the admin console and no need to take remote of client systems for updates.

Now Druva is restricted for minimum additional licenses to 10. It would have considered for any number of additional licenses for existing SMB customers.

COVID-19 Changes

Using Druva inSync

60 - Manufacturing and trading chemical and rubber products.
1 - No specific skill required to support inSync. Since it is too easy and user friendly application.
  • Easy installation process.
  • Outlook PST incremental backup without any error.
  • Smooth data recovery process.
  • Incremental backup without any issues.
  • Not such issues yet.
  • All inSync user restoration in one centralized location.
If something comes better than Druva we may consider.

Druva inSync Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, Druva team always asks our convenient time for support. And reverts back at same time which we preferred.
I have never faced any support issues in the last 8 years.

Comments

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