Phoenix keeps our call center running!
November 22, 2019
Phoenix keeps our call center running!
Overall Satisfaction with Druva Phoenix
Phoenix is being used in my department for VM backups. We have a few dozen VMs and a SQL Server. These are business-critical servers.
- Scheduling is quite functional.
- Restoration is simple and easy.
- The support team is always available and quite knowledgable.
- Sometimes I find it hard to locate specific functionality. It's often that I know how to traverse many objects to find what I'm looking for, but I'm always able to get to it. I'm thinking of attempting to edit a specific backup policy for a specific server. That was a few weeks ago, so it's not really fresh in my mind.
- I've never received a response on the web chat with support.
- Reliability - Backups are completed on time or there are explanations about failures and how to correct them.
- Value pricing - We like the OpEx model: affordable subscription rate and ability to manage our spending.
- The simple restoration process, with options for overwriting the source or duplicating it.
VMware and MS SQL Server. Very effective.
The SaaS OpEx model made it possible for management to swallow the pricing. Other products require licensing as pricey as the OSs themselves, which required capital approval (for software!). Plus, it just seems wrong that an add-on would cost as much as the foundation application.