The best site personalization tool there is!
November 13, 2019

The best site personalization tool there is!

Sarah Daniels | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynamic Yield

LAGOS has been using Dynamic Yield for over 2 years. Since adding onsite personalization we have seen an increase in customer retention. Customers are coming to the site and being served relevant products to their shopping needs. The most significant change was updating our product recommendations to dynamic content instead of us picking what we thought the customer wanted to see.

Pros

  • The Customer Success team at DY is amazing. Whenever we have a question, they are quick to help and provide helpful information.
  • DY is very good at providing use case ideas from companies to help inspire use cases to be used on our site.
  • The DY Summit is an amazing time to hear from other customers and what they have been doing with DY on their sites.

Cons

  • The one thing I noticed that is missing from DY is the automatic merchandising for the product grid pages. But luckily I know this is in the works and will be released soon!
  • By adding the Urgency Notifications to the PDP we have seen an increase in purchases. For instance, when an item is low in stock we note" Only 2 left" which makes the customers complete their purchase quicker!
We are currently testing to see how the data from DY is performing vs. Smarter HQ for product recommendations. Since DY is tracking more of the customers' experience, it is gathering more relevant info for each specific customer.
DY is by far the best vendor I work with. With a helpful support team to coming up with new use case ideas on our weekly touch base calls, I know that we are getting the best work from DY.

Do you think Dynamic Yield delivers good value for the price?

Yes

Are you happy with Dynamic Yield's feature set?

Yes

Did Dynamic Yield live up to sales and marketing promises?

Yes

Did implementation of Dynamic Yield go as expected?

Yes

Would you buy Dynamic Yield again?

Yes

Dynamic Yield is the perfect partner to work with when trying to optimize your customers shopping experiences by providing specific content for their shopping habits.

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