An awesome platform - just hoping to engage more Aussie users so we have a local time support team!

I think the support from Dynamic Yield is fantastic, the staff are knowledgeable and are always willing to go above and beyond in imparting information. The only reason that I haven't supplied a clear 10 is that the support is offered based on Northern Hemisphere time zones and as an Australian agency this means late nights and/or early mornings in order to access it!

I have found it to be super intuitive, I have struggled a little bit with terminology (Tests vs Recommendations) but as soon as the basics around this are established it is easy to find and leverage the data you need. I find that there are several ways to access reporting, this is something that I think could be streamlined so that all reporting is able to be accessed via a reporting tab, then the different ways of reporting are offered as separate options. I have found ways of reporting things that I would never have found had I not been shown.

My personal use of Dynamic Yield is still quite limited. I have only been working directly with this platform for the last couple of months. In my limited experience, it appears that DY would be a fantastic solution when websites and reporting (i.e. GA integrations have been set up in a 'typical' manner). One of the clients I am presently working with has not followed best practice for many of these things and we are finding that we are struggling with data integrity (around source/location - is skewed due to two international sites each having hard redirects based on location). While I understand that technology platforms are generally built for the majority (customising a site for the few is a costly investment for little return) it would be great if there were some workarounds available for situations that are not-typical.