Dynamic Yield is Amazing!
October 22, 2020

Dynamic Yield is Amazing!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynamic Yield

Dynamic Yield is used by our eComm department in our organization. It currently helps the eComm department with customer engagement, new customer captures, and A/B testing of different affinities groups in our customer base. Dynamic Yield has been amazing with the tools and features it offers and makes it easy to target selected audiences and helps us serve the right content to the right audience at the right time. I would highly recommend Dynamic Yield to anyone in the eComm business, it will help you grow in all aspects.

Pros

  • Helps target selected audiences with ease.
  • The experiences it offers out-of-the-box are amazing and easy to use.
  • The biggest strength for Dynamic Yield is the abundance of educational resources and their world class customer support!

Cons

  • Dynamic Yield can improve in providing more amazing out-of-the-box experiences.
  • Some experiences need development work, easy custom experiences would be a better improvement.
  • The dashboard could be a little easier to navigate, but not much to improve.
  • The ROI has been a good one, but we are yet to see our goal met.
  • Overall, it has met our business expectations and we are happy with the platform.
  • We are looking forward to this quarter to see how we have improved.
Dynamic Yield is easier to use and the customer support hands down is the best we have ever encountered. The out-of-the-box campaigns are greater and easier to use on Dynamic Yield.
Allison Schwartz, Customer Success Manager at Dynamic Yield has been nothing less than amazing and stellar! She really sets the standard for customer success and support. Their technical support is fast and reliable, and their educational resources are top of the line.
It is definitely an easy platform to use and navigate. My only complaint would be the lag time that occurred very rarely, but it did prolong the process at times.

Do you think Dynamic Yield delivers good value for the price?

Yes

Are you happy with Dynamic Yield's feature set?

Yes

Did Dynamic Yield live up to sales and marketing promises?

Yes

Did implementation of Dynamic Yield go as expected?

Yes

Would you buy Dynamic Yield again?

Yes

Dynamic Yield is best suited for our experience during our holiday season and sales. It makes it easy to handle multiple content and triggers to reach our goals.

I can only think of one instance where Dynamic Yield is less appropriate, that is when we have no promotions or sales going on.

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