Dynatrace: Bridging the Gap Between Business and IT
January 30, 2019
Dynatrace: Bridging the Gap Between Business and IT
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
We’re using Dynatrace across the enterprise to address many real-world problems, while also identifying a lot of new opportunities in the process. In a nutshell, Dynatrace is helping us bridge the gap between business and IT by bridging metrics that matter to the business (site traffic, conversions, bounce rates) and metrics that matter to IT (CPU, memory, instance counts) together into one tool that finally demonstrates the connections.
Dynatrace connects the dots and highlights that the user experience can be impacted by any number of factors and, more importantly, helps you manage those impacts to improve the user’s experience.
Dynatrace connects the dots and highlights that the user experience can be impacted by any number of factors and, more importantly, helps you manage those impacts to improve the user’s experience.
- Problem detection with root cause analysis works incredibly well. When correctly configured, if Dynatrace says you’ve got a problem, it’s a real problem -- no more false alerts.
- Events API to track deployments, annotations, info, and more is really great and is a feature I think goes undervalued. Imagine having every change made to content, email campaigns, or code in a timeline alongside your user data, resource metrics, and more.
- Session Replay is a new and exciting feature that just needs to be given an opportunity to grow. What they’ve got so far is impressive and early adopters will not be disappointed because having session visibility alongside everything else offered is a game-changer but, I’m excited to see more and the sooner, the better!
- Dashboards are great but, more and more, we have the need to expose these on TVs or to executives, and having to log in is a roadblock. We need public dashboards, and these have been announced as a deliverable for early 2019 but I’d like to see it in action before considering the gap addressed.
- Dynatrace has some incredible offerings that I think need to be better documented or advertised. The events API is a good example of an incredible tool that could do with some TLC. More blog posts, more examples in the documentation, and more knowledge shared with the tech support staff so they can better answer questions through the chat feature.
- We’ve seen a 68% reduction in critical production issues because we’re able to catch things before they go “nuclear” or even before they go to production.
- We’ve seen a 100% drop in false alarms -- if it’s detected as a problem, it’s a problem.
- Our team sleeps more! It’s hard to quantify definitely but, we don’t get woken up in the middle of the night as often as we use to because we’ve got a much better handle of our systems and user experience.
- New Relic and AppDynamics
Easier implementation, more user experience focused, and better support.