Dynatrace: Great tool, great company
February 07, 2020

Dynatrace: Great tool, great company

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Dynatrace

Our IT organization is currently using Dynatrace to anticipate and correct issues with our applications. We have had some early success during our POC identifying a nagging issue with one of our apps that presented itself as a network issue. The root cause ended up being an expensive SQL that was bogging down the app.

Pros

  • Customer service
  • Ease of implementation

Cons

  • Additional links to cloud services
  • More flexible, aggressive pricing
  • Reduced app downtime
  • Future integration possibilities
When it came down to ease of implementation and ease of use, Dynatrace was the clear winner. Working with the sales team was easy as well. Of course, they could not give the tool away, but I felt like they worked as well as they could with us to get us a price we could live with.
I do not have many data points related to support, because we have not been implemented for very long. In the cases where I needed to reach out to Dynatrace, they were always responsive and quick to address any questions I may have had. I expect this will not change going forward.

Do you think Dynatrace delivers good value for the price?

Yes

Are you happy with Dynatrace's feature set?

Yes

Did Dynatrace live up to sales and marketing promises?

Yes

Did implementation of Dynatrace go as expected?

Yes

Would you buy Dynatrace again?

Yes

A great scenario for Dynatrace would be if you are creating applications and want to ensure that they are behaving as expected. Dynatrace can be used in a non-prod environment to ensure you are putting out the best code possible. Once in production, Dynatrace can also be used to help detect system issues.

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