Ease of Use
April 20, 2021

Ease of Use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Emburse Chrome River is the travel management solution used by all University travelers. All of the University travel is processed through Chrome River, making it mostly paperless process.
  • Chrome River is very simplistic. It's ease of use allows the training to be straightforward, which boosts end users' confidence.
  • The electronic approval route is very helpful in reducing the time it would normally take to get a physical approval signature for travel authorizations and expense reports.
  • The integration of the issuing bank for our travel card program has proven to be uncomplicated.
  • Training for Administrators on reporting could more helpful. Administrators need more than just a one (1) hour class where the trainers speed through the material. You are unable to get your questions answered and never receive email responses to questions asked during this training. However, this is something that can be easily resolved.
  • It has streamlined our travel process.
As I've[ stated] before, for an end user it is very easy to use. The university travel rules and regulations [were] built in so it takes the guess work out of filing reports. It is straightforward and the mobile application looks the same as the online version.
For our organization, cost was the main factor.
I should be able to call for assistance.
It is well suited for environments using paper to document and reimburse travel to its employees. Hence, reducing the need for and/or paying for storage for these documents especially if you have a large number of employees.