ReEMBURSE with ease!
April 26, 2021

ReEMBURSE with ease!

Marissa (San Martin) Navarro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

It is managed in Accounting, but used across the whole organization. Not only does it provide our users a way to electronically (which means efficient for us) get reimbursed for firm expenses, it gives our managers an accurate workflow for approvals so we don’t have to chase anything around for payment, and it gives the AP department a direct deposit option when it comes to payments. It’s the entire expense reimbursement process wrapped up in a little bow! Plus, what AP person wouldn’t benefit from an automatic warning or stop when someone enters something incorrectly. What makes Chrome River stand out is their admirals program, and their customer service. It’s easy to provide great service when your product is the best, I imagine.
  • Direct pay - push of a button payment to users.
  • Customer service - they will do anything to help.
  • Admirals program - where customers can reach each other in a fun and relaxing way.
  • Graphical Interface is so easy and simple, and our people like it!
  • I would like to see a travel option, maybe a booking tool for flights and hotels inside the system.
  • I would like to edit gls during approval without sending the report back to the user.
  • Reporting could look nicer, but it’s functional.
  • Positive on timing of reimbursement.
  • Positive on timing of processing.
  • Positive on visibility of timing of processing and reimbursement.
It’s an end user product that is amazing for the admins. We love it.
Concur is a robust program and has a travel tool, but is too much for our organization.
We get quick responses and have access to the right people. Support requests are handled by the pros, not techs who are not trained. We don’t have to go through levels of people to get a result.
CR is perfect for law firms!