Overall Satisfaction with Emburse Chrome River
Emburse Chrome River is used across our organization for all accounts payable needs. This includes paying invoices, reimbursements, and reconciling purchasing cards. This is also extended to charges from one internal department to another internal department, and correcting allocation errors for internal and external payments. With this system, we also have the ability to run reports and extract as much detail as is needed to compare analytical data.
- Analytics
- User Friendly
- Customizable
- More tutorials - the system is always updating but the tutorials do not
- Reports can be difficult to learn
- Better organization of helpful tools in help desk portal
- Positive: report approvals are automatically routed by the roles we have set up, this reduces time spent and errors
- Positive: reimbursements are paid out 50%-75% faster than they were previously
- Positive: invoices are processed about 80% faster than they were previously
I think Chrome River is much more intuitive and user-friendly. Also, I love the ease of pulling data and diving into analytics with Chrome River. The system is very dynamic and changes in real-time. As far as Concur goes, I had a lot of difficulty and redundant motions when trying to navigate the admin side.