Emburse Chrome River
November 14, 2021

Emburse Chrome River

Danielle Bulla | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Emburse Chrome River is used across our organization for all accounts payable needs. This includes paying invoices, reimbursements, and reconciling purchasing cards. This is also extended to charges from one internal department to another internal department, and correcting allocation errors for internal and external payments. With this system, we also have the ability to run reports and extract as much detail as is needed to compare analytical data.
  • Analytics
  • User Friendly
  • Customizable
  • More tutorials - the system is always updating but the tutorials do not
  • Reports can be difficult to learn
  • Better organization of helpful tools in help desk portal
  • Positive: report approvals are automatically routed by the roles we have set up, this reduces time spent and errors
  • Positive: reimbursements are paid out 50%-75% faster than they were previously
  • Positive: invoices are processed about 80% faster than they were previously
I love using Chrome River and I think it is very simple. I like how everything is laid out and how there is an option to look at expense reports as a pdf (very helpful if you need to share it with someone or save it for documentation). I am not a huge fan of email approvals, only because I think it is too easy for someone to approve without verifying all of the information.
I think Chrome River is much more intuitive and user-friendly. Also, I love the ease of pulling data and diving into analytics with Chrome River. The system is very dynamic and changes in real-time. As far as Concur goes, I had a lot of difficulty and redundant motions when trying to navigate the admin side.
Chrome River has a dedicated Help Desk portal. On the portal, you have all of the information they have released about the product and features and a lot of helpful tools. They also have a ticket system if you need further help or something more specific. It is much easier than actually calling a help desk.
Emburse Chrome River is an awesome program that helps streamline information and get your data into one place. We use the Expense feature for all accounts payable needs. This covers payments, reimbursements, purchasing card reconciliations, etc. One example that comes to mind: Not too long after I first started the head of Risk Management reached out to me. He needed some specific information to use for our insurance renewal. I needed to pull a report showing how many vehicles we rented over the last year, broken down by department/days/price, etc. I was able to pull this information easily and present it to him.