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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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- Tech Details
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews and Ratings
(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
- Contains the URLA (1003)
- Can run AUS/LP and pull Credit amongst so many other systems
- Complete loan/pipeline management from start to finish
- Positive Impact- Ability to pull old data to reach out to former clients with the click of a button
- Negative- Too many systems rely on it. If Encompass is down, we can't perform other functions
- Positive- Easy to learn how to use and works well for loan originators
Is Calyx Point even a thing anymore? I recall using Calyx Point years ago but don't remember it being able to do half of what Encompass is capable of doing. Encompass alone being able to communicate to 3rd party systems is a major time saver something Point was never able to do.
Our entire mortgage business relies on Encompass from sales to operations, then finally to post ops when a loan is sold to the investors. The system houses non public information and documents securely and for every department's needs compiles with regulatory requirements. Encompass is the start and end of the loan sales cycles and without it we would have a challenging time originating mortgages as there simply is not anything else on the market like it.
5
The only and true unfortunate aspect of Encompass is that it's only as good as the people who use it, and more importantly as the way in which it's set up. Big organizations sometimes over engineer Encompass within their organization since it's highly customizable to each company. When you do this you need a strong team to help navigate errors and issues that come up when the front end user is not familiar with or can't determine why certain aspects are not functioning. If you don't have a strong team in place whether it's IT or Training to help navigate issues, it's not a well functionating tool, especially when the organization has made it complicated to use. It should be noted this is a function of the organization and not Encompass.
- Sales
- Operations
- Secure Document Holding
- Runs DU/LP directly
- Runs Credit Directly through
- Pulls Automated Employment Verifications
- If it can bypass the manual underwriting process that would save a lot of time
- If it would allow us to send other non programmed documents for signatures
This was used for our loan origination system (LOS). It was the center of the tech stack for our mortgage company. We used this for completing loan applications over the phone, as well as tracking and updating apps as needed.
- Tracking mortgage applications
- Being source of truth during all stages of the mortgage process
- Allowing Administrators to customize views and forms to fit the needs of the business
- Cloud offering is lacking, so we never implemented it and stuck to the desktop (clunky) version
- Integrations with Salesforce and other systems are a burden
- No true mobile offering for LO's on the go
- Robust capabilities to handle mortgage process
- Ability to customize views to fit the needs of the business
- Stays current with the changing landscape of mortgage industry policies
- Increased accuracy of mortgage application due to robust solutions that stay current with policies
- Connected systems in Encompass (Day1 Certainty) streamlined the application process
- Ability to pre-approve clients allows for better purchasing power of borrowers
May 25, 2022
Top Mortgage Origination Software
I use Encompass to originate residential mortgages. I come from a technical background, so I understand the product as a software solution as well as a tool for loan originators. Programmatically, this is the most accomplished product I have encountered so far, after using Calix Point and PC Lender. It follows standard windows programming language for the user interface much better than the other two products mentioned, and is enhancing advanced features and integration all the time.
- Document management
- Integration with web and mobile app
- Integration with 3rd party service providers such as credit reporting, pricing engine, CRM
- Ability to have multiple loans open at the same time
- Multiple screens open at the same time
- Loan scenario comparison & borrower options presentation
- Low ability to check options without saving, as the file is being worked on
- Loan application
- Loan origination
- loan processing
- document collection and management
- automated underwriting
- Spending less time on data entry
- Ability to generate needed documents without effort
- Point and PC Lender
Encompass is the superior solution.
3
Loan officer
Processor
Originating Branch Manager
Processor
Originating Branch Manager
None. Motto Mortgage provides such services for the independent branch.
- pre-qualifying a home buyer
- originating a loan to close
- managing multiple loan officers with reporting and compliance
May 23, 2022
No autosave makes Encompass dangerous
Score 1 out of 10
Vetted Review
Verified User
I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.
- Nothing [in my opinion]
- No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
- I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
- The entire system needs to be overhauled and updated. Blend is of no help.
- All features are important, but [from my experience] Encompass crashes on an almost weekly basis.
- Encompass needs a complete overhaul.
- [I feel] Encompass causes chaos for many lenders with larger pipelines.
Datatrac and Byte Pro, are solid LOS systems. I have also work on many proprietary systems, and all have been superior to Encompass. Encompass needs to be retired from the instrusty as a whole. There are long standing issues with major outages/crashing. If a mortgage lender is utilizing Encompass, they are losing money - plain and simple.
1000
All roles