eTapestry is a win for non profits!
December 09, 2015
eTapestry is a win for non profits!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with eTapestry
eTapestry was used within the development department for the maintenance of contributions. It helped keep track of donors and what they donated. It allowed us to keep a database of addresses, names, notes and other information so that we could pursue healthy relationships with our community.
- The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
- eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
- eTapestry keeps your records organized well. It is easy to navigate the program.
- At times, eTapestry could be complicated because of all the different functions it provides.
- eTapesty allowed our team to input donations quickly and efficiently.
- eTapestry helped our team develop meaningful relationships with our donors.
- During the time we used eTapestry, we were able to output better records and noticeably add to our database.
eTapestry had a better user experience altogether. It was more comprehendable for the team and therefore produced better results. eTapestry provided all of the functions that were necessary for our team to produce visible results. It allowed us to stay organized while being able to learn and understand the product.
Evaluating eTapestry and Competitors
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
The reputation that eTapestry had was by far one of the most important factors when choosing this program. It has a great reputation for delivering good results, keeping excellent and organized record as well as being easy to use. When working with board members it was important we use a program that had a good reputation as well.
If we had to change our evaluation and selection process, I may have suggested using the trial periods for some of the other products out there that are similar to eTapestry. This may have shown us what other programs are capable of but also why eTapestry was the best choice.
eTapestry Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Because the team at eTapestry is incredibly helpful and well-trained.
When we began to add different modules onto the program, we needed help navigating them and learning how to use them in the best ways possible. They took the time to go through the new modules and explain the different functions within each one. The support team was always patient and friendly and a pleasure to work with while learning the new modules.
Using eTapestry
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Cashing out donations at events was always very seamless when working in eTapestry. The process was smooth and easy for both the employees of the organization as well as the donors and attendees of the events.
- Inputting the different donations each week was simple and quick. It kept the team organized and provided good records of the transactions.
- It was easy to keep track of the different donors in eTapestry.