eTapestry is a win for non profits!
December 09, 2015

eTapestry is a win for non profits!

Wendy Targus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with eTapestry

eTapestry was used within the development department for the maintenance of contributions. It helped keep track of donors and what they donated. It allowed us to keep a database of addresses, names, notes and other information so that we could pursue healthy relationships with our community.
  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
  • At times, eTapestry could be complicated because of all the different functions it provides.
  • eTapesty allowed our team to input donations quickly and efficiently.
  • eTapestry helped our team develop meaningful relationships with our donors.
  • During the time we used eTapestry, we were able to output better records and noticeably add to our database.
eTapestry had a better user experience altogether. It was more comprehendable for the team and therefore produced better results. eTapestry provided all of the functions that were necessary for our team to produce visible results. It allowed us to stay organized while being able to learn and understand the product.
eTapestry is a great tool for departments that handle donations of any kind. It is well suited for organizations large and small. It would also be a good tool for organizations that deal with a lot of customers. It has the ability to save all kinds of information including details that might help a customer feel important to an organization.

Evaluating eTapestry and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
The reputation that eTapestry had was by far one of the most important factors when choosing this program. It has a great reputation for delivering good results, keeping excellent and organized record as well as being easy to use. When working with board members it was important we use a program that had a good reputation as well.
If we had to change our evaluation and selection process, I may have suggested using the trial periods for some of the other products out there that are similar to eTapestry. This may have shown us what other programs are capable of but also why eTapestry was the best choice.

eTapestry Support

I've had nothing but great experience when reaching out for support on this program. The team has always been supportive and polite when answering questions. They have a lot of knowledge to share and provide good insight into the product. It helps to have their perspective on certain issues.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - Because the team at eTapestry is incredibly helpful and well-trained.
When we began to add different modules onto the program, we needed help navigating them and learning how to use them in the best ways possible. They took the time to go through the new modules and explain the different functions within each one. The support team was always patient and friendly and a pleasure to work with while learning the new modules.

Using eTapestry

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Cashing out donations at events was always very seamless when working in eTapestry. The process was smooth and easy for both the employees of the organization as well as the donors and attendees of the events.
  • Inputting the different donations each week was simple and quick. It kept the team organized and provided good records of the transactions.
  • It was easy to keep track of the different donors in eTapestry.