eTaspestry, Weaving a tracking system that works!
July 20, 2018
eTaspestry, Weaving a tracking system that works!
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with eTapestry
We are using eTapestry in our Development Department to track donors and prospective donors. It addresses the problem of tracking donations and being able to report on them in various ways.
- The constant contact interface makes it easy to send out e-newsletters and track who actually opens the emails. Makes reporting easy.
- It is good to be able to define the fields that are specific for your own needs along with some standard fields. Can make it work for exactly what we need.
- Customer service is very good. Their personnel are always friendly and knowledgeable.
- Putting in multiple email addresses in one field makes it hard to report out for mass emailing. Would like to see that field set up to handle multiple emails and be able to report each one separately.
- It would be nice to be able to change the look of some of the standard reports. Also, the information that goes into the standard reports.
- It would also be nice to be able to include soft credits in some reports where they do not currently show up.
- We have not actually done any ROI in regards to eTapestry since we are a non-profit and our focus is on serving our specific population.
In a previous job, we used Raiser's Edge which was a lot harder to learn and use than eTapestry.