Evergage from a not-yet-professional-level users.
March 14, 2016

Evergage from a not-yet-professional-level users.

Josh Thompson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Evergage Free,Evergage Pro

Overall Satisfaction with Evergage

Litmus uses Evergage to pull in data about how our customers are using our application.
We use this data to get predictive information about churn (or churn possibility) and to see how tweaks we've made to our application are being received by our customers.
It's used primarily within the customer success team, though we report to the rest of the company with data provided by Evergage.
The business problem addressed is "what do our users do inside our application?"
  • Individual-level data. We can see exactly what the individual user has done what inside our application.
  • In-app messaging, based on very selective criteria. We can pop up notifications about billing and account expiration.
  • I've had problems logging into my account before. I'm asked to updated my chrome extensions, but... they're up to date, and I get the same error no matter what browser I use. This is (presumably) quite easy to fix, and is not a problem with Evergage itself, just some problems logging in.
  • Evergage is a lot to use, but hard to become proficient and knowledgeable in. I feel like I am only scratching the surface of its potential.
  • Oof. We're still too young in the department to peg concrete numbers to our work, or our work as impacted by evergage. Believe me, we want to fix this ASAP!
  • There's been no NEGATIVE ROI, that's for sure. We love evergage, get lots of data from it.
We use Kiss and Evergage simultaneously. Both serve different parts of the company.
SaaS companies seem like a strong market. I'm not an expert enough (yet) in evergage to extrapolate into other businesses its use, though on the surface it seems like many companies would benefit from this kind of insight into their users.