Exceed will help you Exceed meetings booked KPI!
March 15, 2022

Exceed will help you Exceed meetings booked KPI!

Christina Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Exceed.ai

We have a small team so we needed a conversational marketing product to help fill in some gaps. We use exceed.ai for prospecting as well as for customer success for free tiers. It helps the sales rep move quicker and just focus on the “hot leads”. We learn a lot about our customers from the interactions.

Pros

  • Customer service is amazing.
  • Have a lot of pre set templates to get you started.
  • The exceed bot on emails is a great help with feedback or predicting the success of that email.

Cons

  • Easier to create questions/answers within sequence would be nice.
  • Add qualification questions yourself.
  • Sequences.
  • Reporting.
  • Helped increase meetings booked.
  • Product awareness.
  • Upsell and retention support.

Do you think Genesys Cloud AI delivers good value for the price?

Yes

Are you happy with Genesys Cloud AI's feature set?

Yes

Did Genesys Cloud AI live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud AI go as expected?

Yes

Would you buy Genesys Cloud AI again?

Yes

I feel Exceed would be great for really any tech / SaaS company. It can help you scale quickly and really find out the content that people want to know. I love the easy-to-use UX and customizable features.

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