Overall Satisfaction with Exceed.ai
We have a small team so we needed a conversational marketing product to help fill in some gaps. We use exceed.ai for prospecting as well as for customer success for free tiers. It helps the sales rep move quicker and just focus on the “hot leads”. We learn a lot about our customers from the interactions.
- Customer service is amazing.
- Have a lot of pre set templates to get you started.
- The exceed bot on emails is a great help with feedback or predicting the success of that email.
- Easier to create questions/answers within sequence would be nice.
- Add qualification questions yourself.
- Sequences.
- Reporting.
- Helped increase meetings booked.
- Product awareness.
- Upsell and retention support.
Do you think Exceed.ai by Genesys delivers good value for the price?
Yes
Are you happy with Exceed.ai by Genesys's feature set?
Yes
Did Exceed.ai by Genesys live up to sales and marketing promises?
Yes
Did implementation of Exceed.ai by Genesys go as expected?
Yes
Would you buy Exceed.ai by Genesys again?
Yes