Consistently clean and professional email signatures
May 26, 2023

Consistently clean and professional email signatures

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

Exclaimer cloud helps us standardize our email signatures with a very clean and professional look. This was previously up to each user to set on their own and there was very little consistency. Exclaimer is able to pull employee information so that it is consistent with our other internal systems.

Pros

  • Incorporating and syncing over company data from MS365 is a smooth process.
  • The system is very good at ensuring that all company emails are caught and have the proper signature applied.
  • Very strong and reliable support that was able to assist with our configuration issues.

Cons

  • Their US & UK based servers are separate, we needed to manually transition our account to another when we realized we were based in the wrong region.
  • Slight learning curve with the UI that we were able to work through with some time.
  • Imported user data is not visible on the Exclaimer end. It's usually very consistent but it would be nice to sometimes confirm what Exclaimer is pulling over, specifically.
  • Much less time on the IT front troubleshooting issues with user signatures.
  • Much stronger branding when sending external communications.
A couple of our sites use slightly different branding. Creating secondary templates with alternative logos is a very simple process.
There has not been any specifically noticeable benefit with Exclaimer when it comes to security. However I'm sure that having a consistent branded look to our emails will make certain scam attempts a little less likely.

Do you think Exclaimer delivers good value for the price?

Not sure

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

Our experience with Exclaimer has overall been very good. The only point that stands out to our experience would be how our account was originally set up on the wrong server region. I was unable to find out exactly why this happened when the account was created but could have been on our end. When I noticed that this service was being hosted our US based organization in the UK it raised two concerns. First, we block all incoming connections to our 365 from all outside countries. So an extra exception needed to be created for Exclaimer. Second, this meant that all our mail was being routed overseas and back which felt unnecessary. This was resolved by creating another, US based account and transferring over our configuration. Once created, I was able to schedule a time with one of their techs that walked me through the entire process until we confirmed it was working. This made the process so much easier than what I thought I was in for. Exclaimer has been running great for our entire organization since.



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