Exclaimer makes managing email signatures less time consuming, especially with an estate of different companies.
November 21, 2024

Exclaimer makes managing email signatures less time consuming, especially with an estate of different companies.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Exclaimer Cloud - Signatures for Office 365

Overall Satisfaction with Exclaimer

Managing emails across a large estate of users, branches, and sister companies is challenging without Exclaimer. Exclaimer allows us to quickly see, edit, and deploy changes across different sites, with very specific email rules to adjust terms and conditions/terms of sale, promotional events, branch-specific information, and unique contact details.

Pros

  • Signature editing.
  • Testing signature rules.
  • Supporting end users.

Cons

  • A complete tutorial could be added to avoid common pitfalls (such as when to use 0 and when to use auto).
  • The email add-in seems quite clunky when getting going.
  • There is no way to self-serve user-specific changes (such as toggling on/off certain extras, such as direct dials, extensions, and job titles).
  • Compliance with regards to terms and conditions.
  • Ability to highlight events.
  • Making email signatures uniform across the country.
We have benefited from the ability to create and schedule email signature templates for public holidays (Easter, Christmas, and bank holidays). This allows us to notify our customers of our availability around times when this may vary from site to site (namely, when companies break up for Christmas).
We find it is safer to rely on changes being pushed from a reputable platform rather than what was done back in the day - manually sending signatures between people/departments. We also know that our signature templates are safe; they are on the cloud, so they are available wherever we go - whereas access to our own corporate servers can be restricted (for good reason).
365 was one consideration, but the features were quite lacking, and it does not make sense to put all eggs in a single basket, so to speak, when using 365 for other services (such as email). Exclaimer also covers other areas that are not targeted by other platforms. This includes the likes of NPS scoring staff members.

Do you think Exclaimer delivers good value for the price?

Yes

Are you happy with Exclaimer's feature set?

Yes

Did Exclaimer live up to sales and marketing promises?

Yes

Did implementation of Exclaimer go as expected?

Yes

Would you buy Exclaimer again?

Yes

We needed to move away from self-designed signatures (or rather, signatures that staff were provided when they joined the company) and move to a more uniform solution that would allow us to make important changes forcibly appear on all emails - these were namely terms and conditions, especially during times of difficulty such as covid. Whilst this was a requirement, each branch had specific information such as a number and postcode, and some even had their own specific branding. It was vital that we be able to make a signature but still be able to control what does and doesn't apply.

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