You get what you pay for.
December 08, 2015

You get what you pay for.

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Expensify

Expensify is used company wide to submit, approve and process business T&E expense reports. It is also used to process P-card expenses.
  • It is functional for submitting expense reports.
  • When working, the linkage to credit card activity is a time saver. The problem is these links frequently break.
  • It's functional for retaining expense documentation.
  • Reporting is terrible. It is difficult to pull useful data out of the system. The standard reports do not meet our needs.
  • Reliability is poor. The system is frequently slow and linkages to credit cards break requiring the card to be reconnected (if possible) or for labor intensive manual data entry.
  • Support and service is slow and inconsistent. Typically when there is a system problem, an immediate response and resolution is necessary. It can take up to 24 hours to receive an acknowledgement that someone is aware of the issue. And even longer for it to be fixed.
  • Neutral to negative financial impact. The product could do so much more if they would build a useful administration portal tied to the database.
I would only recommend Expensify to a company with the need to manage a lot of expense report related activity and very little budget available for a better solution.