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Perfect Tool for Employee Reimbursements
January 10, 2020

Perfect Tool for Employee Reimbursements

Chase Palmer, CISSP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Expensify

We use Expensify to streamline the employee reimbursement process and to keep budgets in check. In the past, reimbursements would generally involve filling out paperwork and attaching physical receipts to those reports and then it would take weeks to get all the necessary managers to sign off on it. Expensify not only eliminated all paperwork, but it also gets approvals done quickly.
  • The interface is pretty simple and follows general trends with SaaS applications.
  • Automated workflows get approval requests in front of the necessary people quickly. This also keeps the requested up-to-date on the status of a reimbursement.
  • Understanding the true workflow between uploading a receipt and submitting a report can be a bit confusing.
  • The automated receipt processing doesn't always work. Many requests end up having to be manually entered.
  • Reimbursements occur within days rather than weeks. Money is also deposited directly into the employee's bank account rather than having to write out a check. The man-hours saved in the process from start to end more than covers the cost of the application.
  • Employees are much happier with the process than with a manual process.
I was not involved in the selection process, so I don't know what other products were evaluated.
I was involved with getting Expensify set up to work with our single sign-on service and had to work with the customer support team to get that setup. The team was quick to respond and was able to get us up and running with SSO within a few days, wherewith with other applications, it would take us a couple of weeks of back and forth to get things set up.

Do you think Expensify delivers good value for the price?

Yes

Are you happy with Expensify's feature set?

Yes

Did Expensify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Expensify go as expected?

Yes

Would you buy Expensify again?

Yes

Growing companies (around 300 employees) who end up processing reimbursements several times per day would probably start seeing the ROI of Expensify. Smaller companies or companies that don't deal with a lot of employee reimbursements most likely won't benefit from Expensify. Not sure how well a large enterprise company would benefit from Expensify.