Good expense submission and reimbursement tool for small and medium-sized businesses
January 18, 2020

Good expense submission and reimbursement tool for small and medium-sized businesses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Expensify

Expensify is being used across our organization to manage expense submissions, it is connected to our Netsuite account and there is a multi-step approval through managers and finance before our expenses are being reimbursed. It allows employees to submit expenses, managers to approve them, and the finance team to reimburse once approved.


  • I like that you can set up rules for common expenses like cell phone reimbursement so you don't have to type the same thing each time.
  • You can sync to your bank accounts to automatically pull in transactions.


  • Most of the time, the smartscan feature fails or freezes for a long period of time on mobile and I have to enter things manually.
  • I can't choose to submit my expenses to different people (only my manager), example if I incurred expenses from a different department head I can't send to them for approval.
  • Takes the stress out of expense reporting, it's easy to forward expenses to Expensify and keep track of where your reimbursement is.
  • With a complicated reporting structure, it is easy to set up Expensify to mimic that and ensure that the right people are approving the expenses.
Luckily, I have never had to use Expensify support because it is straight forward and it mostly just works. If I did want to contact support the chat box in the bottom right gives you an error and says "Something's wrong: We're unable to load messenger", so luckily I don't need help!

Do you think Expensify delivers good value for the price?


Are you happy with Expensify's feature set?


Did Expensify live up to sales and marketing promises?


Did implementation of Expensify go as expected?

I wasn't involved with the implementation phase

Would you buy Expensify again?


Generally, Expensify is a very useful tool for submitting and being reimbursed for expenses. I've worked at small organizations and larger ones that have used the tool and it is very adaptable and works well for both. It becomes particularly useful if you have many approval chains and you need to have multiple people approving reports. If you really only need to track expenses on a corporate card, I think you can get away with the basic package.


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