Integrate into your application with ease.
John Moore | TrustRadius Reviewer
December 05, 2018

Integrate into your application with ease.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

We use EZ Texting for miscellaneous notifications to our administrative staff. We also have an entire group that uses it to notify individuals when a request has been fulfilled and ready for pickup.
  • I find EZ Texting very easy to integrate into our systems. It only took about 20 minutes and our application was sending text messages using EZ Texting.
  • We have only experienced one issue with EZ Texting and technical support helped me resolve it very quickly.
  • EZ Texting seems to deliver messages very quickly. In our testing, text messages are always received in a timely manner.
  • It is a little expensive for us as we do not send very many text messages. A smaller package would be nice.
  • The one issue I mentioned in a previous answer was a result of a change in the EZ Texting API. We were not notified of the change and the texting feature of our application started to fail. An opportunity to address any issues before a change is made would be helpful.
  • Related to the scenario I mentioned previously, EZ Texting completely resolved the latency issue between the completion of a badge application and notification of the applicant.
  • We have a system that monitors our applications and I use EZ Texting to send me custom critical system alerts. This has significantly improved my response time and in some cases allowed me to address an issue before it was discovered by our user group.
I don't remember what other products I looked into but there were several.
We have an application module where a security badge is requested and once the badge application is complete, the system sends a text message to the applicant so they can pick up their badge. Previously, the badging staff would have to call the applicant.