An honest review of EZ Texting
Updated December 14, 2018

An honest review of EZ Texting

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EZ Texting

We use EZ Texting to send out our weekly newsletter to our church members. We also send up updates regarding emergencies/closures/changes/etc. when needed.

Pros

  • Easy to use interface. Easy to navigate and get where you need to be quickly.
  • I appreciate the tools provided, especially the link shortener, so everything is super fast.
  • The ability to have multiple groups or categories of contacts is great so that we can target the exact group we need to.

Cons

  • Price is always an area that you'd love to see come down - but I don't feel like we're OVERPAYING by any means.
  • I really don't have any other negative or frustrating comments.
  • We've definitely seen an increase in our church-life engagement since utilizing this service.
We looked at Remind.com and Group Texting and decided that EZ Texting had all of the features we needed and the best user interface.
I think for the context of a church or a ministry this is a no-brainer. People are communicating via text all throughout the day so being able to connect with our members and volunteers quickly and effectively has been a huge success for us.

Using EZ Texting

2 - We use it to send information and encouragement to our church members.
2 - They are organized and structured people who are able to input/collect/compile data and then send that to our church members.
  • Our primary use is to use it to send weekly information about what's going on to our church members.
  • A secondary use would be to send important updates or quick reminders about events.
  • We are considering using this EZ Texting to request information (i.e. send us pics from this weekend, what's your favorite song, etc)
  • We might organize our contacts into different groups to target specific needs. Right now we're mainly just sending out the info to everyone on the list.
Easy to use and suits our needs. Unless someone comes out with a free version I don't see us cancelling our services.

Evaluating EZ Texting and Competitors

  • Price
  • Product Features
  • Product Usability
For us it fell right in the crosshairs of reasonable price and included features/usability.
I suppose we could've had more people in our organization search for more platform options and done a "try before you buy" kinda thing. But we have thoroughly been satisfied with EZ Texting's features, usability, and price point.

EZ Texting Implementation

Use the opt-in keyword and put it on all your advertisements and publications to build your contact database. Much easier than asking people, "If you want to sign up for our text alerts, send us an email at...." I wish we would've recognized that feature sooner!
  • Implemented in-house
Change management was minimal
  • Trying to figure out how frequently we should communicate using this method

EZ Texting Training

  • Self-taught
It took me all of 7 mins to navigate the interface, figure out how to use it, send myself a test message, and then I was ready.

Configuring EZ Texting

I'm not sure there is anything you couldn't do with EZ Texting...?!?!
Make sure that you categorize your keyword groups/contacts as early on in the process as possible.
No - we have not done any customization to the interface
No - we have not done any custom code
I really like the standard configuration that EZ Texting has setup for all users.

EZ Texting Support

The few times I've had questions or needed them to resolve an issue I called the support number, talked to a real person, and they were able to help me quickly.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Anytime I've called in for help with something the agent has given me exceptional support and helped us solve our issues or answered our questions.

Using EZ Texting

You would really have to NOT understand the concept of sending an email/text message for this to be difficult to use. It is so simple!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The link shortener is fantastic and easy to use.
  • Adding contacts and setting up a group was a breeze.
  • Simply generating a new message to send out is unbelievably easy.
  • I literally can't think of anything to put in this section -- everything is easy to navigate and use.
Yes - Works great on my iPhone -- just like using the desktop version!

EZ Texting Reliability

We have never had a problem with the system NOT sending out our message.
We have never needed to use the system and it be unavailable. They seem to schedule their server maintenance perfectly (at least for us!).
Your internet connection/speed is the only limiting factor. EZ Texting's pages are optimized to load quickly and do so.

Relationship with EZ Texting

I did not feel pressured or swindled during the sales process.
They've been super helpful and a pleasure to work with.
When I spoke with the agent about our needs they actually steered us to a lower priced package because they knew we didn't need some of the features of the more costly packages. I very much appreciated that they weren't just after our money but truly did want to earn our business through honesty.
I would just be honest with them and tell them your exact needs. In our experience they were not over or under-selling us. They met our needs with the appropriate package.

Upgrading EZ Texting

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