TrustRadius
EZ Texting Review 16 of 54
"EZ Texting Review"
https://www.trustradius.com/mobile-marketingEZ TextingUnspecified8.888101
Rob Gilliam profile photo
January 11, 2019

"EZ Texting Review"

Score 5 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with EZ Texting

Originally, we used EZ Texting as a marketing tool. Now we utilize it as a customer service tool. It allows us to immediately contact and resolve customer service issues.
  • Send texts
  • Create templates for easy sending
  • Merge texts
  • Replies come back on a different thread than outgoing text so its hard to have a conversation with a customer.
  • It's hard to judge the ROI of this product based on the nature of its use.
AWS Texting. We built our own tool and primarily use this for mass text now. It is a lot cheaper and the tool we built has the same core functionality.
It's great for marketing text. It is less suited for customer service texts because replies come back and do not show the history of the conversation.