Useful for both novice and advanced users
November 08, 2019

Useful for both novice and advanced users

Chris Oros | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with FileZilla

FileZilla is being used by our Customer Experience and IT departments. Using FileZilla helps our company address secure FTP exchanges. Specifically, FileZilla helps us retrieve encrypted or non-encrypted files from our third-party vendors. Being able to directly connect to external servers and retrieve files, with or without keys, as well as drop files on our own servers, is ideal for sending large files or smaller files that need encrypted.

Pros

  • FileZilla provides an easy-to-understand application for non-IT users, such as our Customer Experience department.
  • FileZilla allows various departments to exchange files- encrypted and non-encrypted- in a quick and easy process
  • Moving files between internal servers are very easy with FileZilla, particularly between Linux and Windows servers.
  • FileZilla being free is very attractive to any organization, especially if the budget does not allow for many licenses of a product.
  • Easy compatibility with PuTTy allows any user to use a topical application to view Unix-oriented scripts and navigate directories.

Cons

  • The editing and viewing feature in FileZilla is not as user-friendly as some other applications. Editing sometimes requires downloading a file and editing it, and then re-applying the file.
  • Placing and saving encryption keys can sometimes be difficult for non-expert users. FileZilla-driven prompts to assist in this would be helpful.
  • The cluttered interface sometimes seems non-navigable. There are many times too many windows and unclear where the actual "action" is occurring.
  • The fact that FileZilla is free is an immediate advantage over other filesharing applications when it comes to maintaining a tight budget.
  • FileZilla being open-source means that new updates and maintenance are also cost-free.
  • The fact that no licenses are required means zero capital expenditure, another bonus.
WinSCP is not listed, but that is the main alternative to FileZilla at my company. Both are similar in functionality and capabilities. FileZilla is more user-friendly, although WinSCP is more advanced user-friendly. FileZilla is easy to use when exchanging files between parties (or internally), but WinSCP is easier to use when editing and creating text files or scripts in directories.
Most questions or concerns I have had with FileZilla have been answered on non-FileZilla sponsored websites. In my opinion, this is an advantage, as it shows the ubiquity of FileZilla adoption in the industry, and also that there are many active users. The more users there are, the easier it is to search for answers on the web when an issue is encountered.

Do you think FileZilla delivers good value for the price?

Yes

Are you happy with FileZilla's feature set?

Yes

Did FileZilla live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FileZilla go as expected?

Yes

Would you buy FileZilla again?

Yes

FileZilla is well-suited for users of all experience levels. There are features with FileZilla that allow experienced users and novice users to both use the application, albeit with different purposes. Novice users can use FileZilla to simply move files internally, or drop files on external servers. Experienced users can use FileZilla for sending encrypted files or viewing Linux directories, as well as editing files in those directories.

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