Allowing human agents to focus on what matters most
July 01, 2025

Allowing human agents to focus on what matters most

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We use Fin as our first line of technical support for most customers, excluding the largest/most complicated ones.

Pros

  • Answering general, not too complex or poorly worded questions
  • Format answers to be easily readable
  • Fin Vision works surprisingly well to assist in guiding users to build analyses based on a input picture

Cons

  • Not mixing in answers that are redundant/not completely relevant to the question
  • Not completely repeating previous answers in the same convo, as this behavior makes it less human in its answers
  • Reduced response times
  • More capacity for our human agents
  • Saves users the time it would take to find the answers in our help center
No specific comments
Currently not used alongside other tools

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

In our experience Fin is well suited for easy to medium-high level general questions that are not too specific and reliant of knowledge around the customers data

It is less appropriate for handling complex questions and requests

Comments

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